Refund Policy

Donations and Refund Policy

To make an online donation by e-wallets, credit/debit cards, direct debit, FPX and any other mode of payment to be accepted by iPay88 from time to time, you will be directed to a microsite hosted by our agent, iPay88. Please refer to the relevant microsite for any further information about the collection and use of the data. The site may use security features and encryption if necessary.

One-off or One-time Online Donations

We are grateful for your donation and support of our organization. All donations are non-refundable and irrevocable.

If you have made a genuine error in making your one-off or one-time donation or change your mind about contributing to our organization, please contact us within three (3) days of your donation date and we will consider your request. Our decision shall be absolute. In the event of any refund (in exceptional cases only):
Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to the same credit card.

Cancellation of Automated Recurring Donations

Ongoing support is important to enable the continuous running of our projects and mission, so we encourage donors to continue to contribute to our mission and projects over time.

But if you must cancel your recurring donation, please notify us immediately by emailing admin@pemanorbuvihara.my

A cancellation of any recurring donation will only take effect upon the donor receiving a confirmation of cancellation email from us, and automatic deductions will stop after that.

Any automatic deductions made prior to the donor’s receipt of such confirmation of cancellation email shall not be refunded.